Leave a comment
If you would like to make a compliment, complaint or simply comment on our service then please either complete this complaint form and we will get in touch with you; or for compliments and comments please email listenedto@ymca-dg.org.
Complaints
YMCA Dulverton Group aims to provide the highest standards of service to all who use our services. We accept that, from time to time, things go wrong and complaints need to be made. Please complete this form to raise your concern or issue with us.
Our Making a Complaint describes how complaints can be made and also sets out how the Association will handle the complaints process.
Policy
Please see our Compliments, complaints and comments policy here.
Supported Accommodation
This leaflet tells you how to make a complaint if you live in our supported accommodation.
Housing Ombudsman Service
We are registered with the Housing Ombudsman Service. If you live with us, you can contact the Housing Ombudsman Service who can offer support to residents making a complaint and considers complaints that have exhausted our complaints procedure. As a registered landlord, we have to comply with the Housing Ombudsman Complaint Handling Code which can be found here.
We have completed a self-assessment form which demonstrates our compliance with the code, which you can find below.
Housing Ombudsman Complaints Handling Code Self-Assessment June 2024
Our Annual Complaints Performance & Service Improvement Report for 2023-24 can be found here. This report is currently being reviewed by our board of trustees.